Frequently asked questions



We offer a wide range of services to help people address their issues with drugs and alcohol. The support we give is tailored to the needs of each individual, and range from short information and advice sessions, one-to-one counselling and group work, right through to residential treatment.

We are able to offer clinical detoxification services from either drugs or alcohol. Please be aware that a referral to residential detox or community rehab service must be discussed with someone from Forward before it can be made.

We run advice sessions for friends and relatives of clients, to help them understand what their loved one is going through. You can also accompany a friend or family member who would like to get help to any of our services.

Yes. All of your information is kept safe, and not shared outside of our organisation without your explicit permission. Without that permission we are only obliged to share information with other professionals if there is a serious risk to you or to another person.

There is no such thing as a typical client. If you think you might have a problem with drugs or alcohol, and you live in East Kent, then please get in touch. We are used to working with a wide range of people, who used a wide range of substances, some of who need more support than others.

If have a client or service user you would like to refer, please download a referral form by clicking here.
If you are worried about a friend or family member, whilst we do involve the loved ones of existing clients in our work, we are not able to accept referrals from family or friends.
If you need support, there are organisations who can help, such as AdFam and DrugFam. Their details can be found here.

Yes. In addition to offering needle exchanges at all five of our Hubs, we also work with a large number of pharmacies across East Kent to provide needle exchanges. More details, including a full list of pharmacies, can be found by clicking here